FAQ

We have answered the most frequently asked question here for you, if you have any concerns we would love to hear from you and sort out any issues regarding our service or products.

How long does shipping take?

Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2–5 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 7 and 14 days to arrive at their destination but can take longer from time to time.

Estimated shipping time varies by location and can be longer than 10 days due to high demand. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
The United States 7-20 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Mexico, Central America, South America 15-30 Business days
United Kingdom 10-30 Business days
Switzerland 10-30 Business days

 

My order has not arrived yet

In most cases, your order is in transit and will be delivered. Usually, it takes around 2 weeks, but depending on where you live it can take up to 5 weeks. We ask you to wait patiently and allow up to 5 weeks for your order to be delivered. If you have concerns you can always get in touch with us.

Not all my ordered items have been delivered

We work with different global suppliers, so it is possible that your items have been shipped separately. Allow up to 5 weeks for your items to be delivered, if they have not arrived by then, get in touch with us and we will sort it out.